Refund Policy | TZMICHA IT SOLUTIONS

1. General Policy

We offer refunds within 7 days of your initial subscription purchase if you are not satisfied with the service. After 7 days, subscriptions are non-refundable but can be cancelled for the next billing cycle.

2. Eligibility

To be eligible for a refund: (a) the request must be made within 7 days of the original payment, (b) you must not have substantially used the paid features, and (c) the refund request must be submitted through our support page.

3. Process

Submit a refund request through our support page with your account email and reason for the request. We will review and respond within 3 business days. Approved refunds are processed within 5-10 business days to the original payment method.

4. Exceptions

Refunds are not available for: (a) annual subscriptions after 14 days, (b) accounts terminated for Terms of Service violations, (c) add-on purchases or overage charges, or (d) promotional or discounted purchases unless stated otherwise.

5. Cancellation

You may cancel your subscription at any time from your billing page. Cancellation takes effect at the end of the current billing period. You will retain access until that date. No partial refunds are issued for mid-period cancellations after the 7-day window.

6. Contact

For refund requests or questions, contact us through our support page.